My QS - User Guide

Centralised data

• All your QS data in one place
• Easier to share, export and present
• Explore premium features and data

Real time insights

• Immediate access to changes to data and insights
• Additional free content beyond rankings
• Interactive insights with filters

Self-serve

• Invite additional users with no restrictions for sign-up
• Full control over visibility access

You can access the My QS platform at the below link

https://my.qs.com/ 

If you do not already have access to the platform you will need to click 'Sign up' and fill in the registration form with your details.

To protect your institution's data, please sign up using your institution's email. If unavailable, personal emails are accepted, but we might ask for proof of your connection to the institution.

Once you have registered you will receive a verification email from my@qs.com, containing a link to create your password.

Multi-factor authentication

Upon clicking the link, select a multi-factor authentication to protect your account.

Email verification code

• A 6-digit code will be sent to your registered email
• Enter the code from your email into the designated box on My QS to complete the registration
• Please enter the code within 15 minutes, as it will expire afterward

Authenticator app

• Download and install an authenticator app from your app store, such as Google or Microsoft Authenticator
• In your authenticator app, tap the option to add new account (usually a “+” icon or “Add account”)
• Scan the QR code on My QS using your authenticator app
• After scanning the QR code, your authenticator app will generate a 6-digit code
• Enter the code into the designated box on My QS to complete registration

If you have already signed up, you can change your MFA settings by logging in -> navigating to Settings -> Multi-Factor Authentication. Once updated, you will be required to authenticate upon your next login.

Troubleshooting

Code mismatch in authenticator app:

• You might receive a “Code mismatch” during the first time set up process
• Copy the “set up password” URL from the email and paste into an incognito/private tab of your browser, then try to scan the QR code again

“Set up password” URL expires

• Please set up your account within 24 hours of receiving the verification email
• If you click the link after 24 hours, a new email with a fresh link will be sent to you

Lost or blocked authenticator app

• For security reasons, we do not collect data on which authenticator app you have set up, so we are unable to reset the app for you
• Please contact QS for help

“Account pending verification” error upon login

• QS usually approves a pending account within one working day.
• If the issues persists contact QS

“Invalid code or auth state for the user” during sign up using email verification

• Click "regenerate" to receive a new code; or
• Try opening the verification link in incognito/private mode; or
• Clear your browser cache

Change user status

Your Institution admin can manage the user status:

1. On the Manage user page select the user from the table
2. For each user row, click the 3 dots in the “Action” column
3. Select 'Approve' or “Reject for the selected user

Alternatively:

1. On the User detail page:
2. Click on user’s name to open a popup
3. Click Edit
4. Select the status from dropdown menu

If any user is marked as “Pending” the user can only access high level information for your institution, nothing confidential

If a user is 'Rejected' the system will ask for a reason that will be sent to the user alongside the decision

Change user roles

Your Institution admin can manage user roles:

1. On the Manage user page click on the user’s name to open a popup with user information
2. Click Edit
3. Select the Role from dropdown menu

Change user permissions

Your Institution admin can manage the users permissions:

1. On the Manage user page click on the user’s name to open a popup with user information
2. Click Edit
3. Select the appropriate permission for the user. Hover over the "i" icon to understand what users can do with each permission
4. Sensitive permissions such as "View Embargo Content" or "Data Submission" are currently managed only by QS for data security and protection considerations

Add new user

Your Institution Admin can add new users from same institution to the platform. H

1. On the Manage user page, select Add New User
2. Fill in the requested information
3. Select the role and permission the new user should have
4. The new user (recipient) receives an email with a unique URL
5. The recipient clicks the URL, directing them to a pre-filled sign-up page
6. The information entered by the inviter is displayed for the recipient to review and amend if needed
7. The recipient receives another email to set up Multi-Factor Authentication (MFA) and their password
8. Once the password and MFA are set up, the new user can log in
9. Their role, as assigned by the inviter, will be automatically applied